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ZAP Burgers
Effective Date: 1st March, 2026

Governing Law Notice:
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website, online ordering systems, digital platforms, and services operated by ZAP Burgers (“Company,” “we,” “our,” or “us”).

1.2 By accessing our website, placing an order, or using our services, you agree to be legally bound by these Terms.

1.3 If you do not agree with these Terms, you must refrain from using our services.

2. Eligibility

2.1 You must be at least 18 years of age or use our services under the supervision of a parent or legal guardian.

2.2 By placing an order, you represent that the information provided is accurate and complete.

3. Services Provided

3.1 ZAP Burgers operates as a food and beverage service provider offering dine-in, takeaway, and delivery services.

3.2 Orders may be placed through:

  • Our website
  • Telephone
  • In-store
  • Third-party delivery platforms

3.3 We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.

4. Orders and Acceptance

4.1 Submission of an order does not constitute automatic acceptance.

4.2 An order is deemed accepted once confirmation is issued by the Company.

4.3 We reserve the right to:

  • Modify menu items
  • Substitute unavailable ingredients
  • Limit quantities
  • Cancel orders due to operational constraints

5. Pricing and Payment

5.1 All prices are listed in Saudi Riyals (SAR).

5.2 Prices are inclusive of applicable taxes unless otherwise stated.

5.3 Payment methods may include:

  • Cash on delivery
  • Card payments
  • Online payment gateways
  • Third-party delivery payment systems

5.4 We are not responsible for payment processing errors caused by third-party providers.

6. Delivery Terms

6.1 Delivery times are estimates and may vary due to traffic, weather, or operational conditions.

6.2 The Company shall not be liable for delays beyond reasonable control.

6.3 Risk in the products transfers to the customer upon delivery.

6.4 The customer is responsible for providing accurate delivery details.

7. Refunds and Cancellations

7.1 Order cancellations may only be accepted before preparation has commenced.

7.2 Refunds may be issued in cases of:

  • Incorrect orders
  • Quality concerns
  • Failed delivery due to Company error

7.3 Refund method shall correspond to the original payment method where applicable.

8. Allergies and Food Safety Disclaimer

8.1 Our products may contain or come into contact with allergens including, but not limited to:

  • Nuts
  • Dairy
  • Gluten
  • Soy
  • Eggs

8.2 Customers with allergies must inform us before placing orders.

8.3 While we follow food safety standards, we cannot guarantee complete absence of cross-contamination.

9. Intellectual Property

9.1 All website content including:

  • Logos
  • Trademarks
  • Images
  • Menu descriptions
  • Branding materials

are the exclusive property of ZAP Burgers and may not be reproduced without written consent.

10. Acceptable Use

10.1 You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access
  • Interfere with system security
  • Submit false or misleading information

10.2 Violation of these provisions may result in termination of access.

11. Limitation of Liability

11.1 To the fullest extent permitted under Saudi law, ZAP Burgers shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Delays caused by force majeure events
  • Technical interruptions beyond reasonable control

11.2 Our total liability shall not exceed the value of the order placed.

12. Force Majeure

12.1 The Company shall not be held liable for failure or delay caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Power outages
  • Supply chain disruptions

13. Privacy

13.1 Personal data collected through our services shall be processed in accordance with our Privacy Policy.

14. Third-Party Platforms

14.1 Orders placed through third-party delivery platforms are subject to their own terms and conditions.

14.2 We are not responsible for platform-related technical or payment issues.

15. Amendments

15.1 We reserve the right to amend these Terms at any time.

15.2 Continued use of our services constitutes acceptance of updated Terms.

16. Governing Law and Jurisdiction

16.1 These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

16.2 Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia.

17. Contact Information

ZAP Burgers
3261 Prince Majid Bin Abdulaziz St, Al Rayan Dist., Riyadh, Saudi Arabia
Email: hello@zap-sa.com
Phone: +966-53-533-2599